Conntac Knowhow

2,4 GHz

5 GHz

Average Handling Time (AHT)

Barrierefreiheits­stärkungs­gesetz (BFSG)

Conversational Experience

Customer Effort Score (CES)

Customer Experience

Customer Self-Service

DSL: Digital Subscriber Line

Fiber to the Building (FTTB)

Fiber to the Curb (FTTC)

Fiber to the Desk (FTTD)

Fiber to the Home (FTTH)

Fiber to the Node (FTTN)

Fiber to the Room (FTTR)

Fiber to the X (FTTX)

First Contact Resolution (FCR)

Geführter Self-Service

Gigabitstrategie

Glasfaser

Kundenservice 4.0

Mobilfunk­standard 4G

Mobilfunk­standard 5G

Multi-Vendor-Strategie

Net Promoter Score

Netzebene 4 (NE4)

Netzebene 5 (NE5)

Netzwerksicherheit für ISPs

Peak Management

Post-Activation Phase

Quality of Service

Routerkonfiguration

Self-Service

Self-Service Adoption

Self-Service Apps

Take-Up-Rate Glasfaser

Technischer Kundensupport

User Experience (UX)

USP/TR-369

WLAN-Speedtest