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Conntac Knowhow

In our knowhow you will find information and explanations on topics that concern our solution or the industry in general.

Multi vendor strategy

Accessibility Act (BFSG)

5 GHz

Fiber to the Node (FTTN)

4G mobile communications standard

DSL: Digital Subscriber Line

Fibre optics

5G mobile communications standard

Quality of Service

Customer Experience

Fiber to the Room (FTTR)

Self-Service

Net Promoter Score

Customer Service 4.0

2,4 GHz

Fiber to the X (FTTX)

Average Handling Time (AHT)

Self-Service Apps

Fiber to the Building (FTTB)

Fiber to the Desk (FTTD)

Technical customer support

Fiber to the Curb (FTTC)

Customer Self-Service