Easily connect WiFi-enabled devices to the home network

WiFi device setup

With the WiFi device setup feature, your customers can connect a wide range of WiFi-enabled devices to their home WiFi and share the access data with guests - intuitively and quickly in the app.

WiFi device setup

Fast, uncomplicated and without waiting time

Step by step, your customers connect a wide variety of devices to the home network. Your customers will be accompanied throughout the entire process until the desired device is connected.

Support for various device types (computers, Chromecast & Co)

Clear, illustrated instructions

Easily sharing WiFi with other devices and guests

No more annoying searching

Share access data via QR codes

The practical feature WiFi device setup also provides relief in everyday situations and saves time. A QR code for the respective WiFi can be generated with just a few clicks.

Of course, all networks available in the home network are taken into account, such as the guest WiFi. Visitors scan the QR code and are connected in no time. This can also be saved in the photos or sent directly.

WLAN-Geräte per WPS verbinden

Ist Ihr Kundenservice aktuell ausgelastet? Haben Sie viele Störungen zu verzeichnen? Sie als Internet-Provider haben die Möglichkeit, eine maximale Anzahl eingehender Tickets zu bestimmen und zu entscheiden, wann und ob KundInnen eine Ticketerstellung ermöglicht wird.

Set up smart home devices with our Share WiFi feature

More and more customers are connecting their household appliances and their home network - and turning their home into a smart home. The technical, intelligent solutions are not only intended to make everyday life and comfort easier, but also to be easily and quickly connected to the home network. Whether voice assistants, thermostats or vacuum cleaner robots - our self-service solution supports you with intelligent instructions and the WiFi device setup feature with connecting your smart home devices.

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"With the o2 my Service app, we have found the perfect complement for an outstanding customer journey. Our customers can resolve their issues themselves 24/7.“

Christian Schmidtchen

Head of Digital Enablement & Innovation at Telefónica Germany

Self-service rollout without using your IT resources?

Find out how you can offer your customers a powerful self-service solution - without any IT effort or additional infrastructure!