Set up your router - from 0 to 100 in just a few minutes
Setting up your home Internet connection in just a few minutes? Yes, it's possible! With the Conntac self-service app, customers can set up their router and other network-compatible devices themselves quickly and easily using their smartphone.
Support your new customers
After downloading the app, customers set up the router and the home network themselves using the “Setup wizard” function - regardless of whether they have a DSL, cable, FWA or fiber optic contract (FTTx), existing hardware or new hardware sent by the provider.
The app now guides customers step by step through the setup of the router, taking into account connection variants, switching dates and other circumstances. It guides customers through the setup process and finally checks the functionality - without any help from you as the provider or a technician on site.
Reminder via push notification on the switching day
Step-by-step explanation of the set-up process, hardware such as routers and accessories
Your customers capture necessary data with the smartphone camera
Setting up the router step by step
Not all instructions are the same. That's why we attach great importance to user guidance and presentation. No more complex instructions and abstract graphics.
The setup assistant always offers exactly what your customers need in the respective router setup situation - from the connection variant and router model to smartphone instructions. This allows your customers to set up devices themselves in no time at all.
Passwords, codes or other data often have to be entered for technical devices. However, these steps are prone to errors and service staff usually find it difficult to identify them when servicing is required, which is where the camera scan function of the self-service app comes in, which uses the smartphone camera to quickly and easily read and intelligently link data. This measurably reduces typing errors and the resulting calls to your service hotline.
Other possible applications
Once the router has been activated, the function can also be used to set up landline telephones and repeaters. This allows you to offer your customers the full potential of the setup assistant function.
Independent WiFi optimization in your customers' home networks
Configuring the router is child's play via an app
Your customers solve complex technical issues and problems independently
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