MyProvider
The MyProvider solution consists of the smartphone app for your customers and the Conntac dashboard for service employees and managers. With the MyProvider app, you create a central point of contact for your customers 24/7. If there are issues that can only be resolved with the help of your customer support team, the app directs them straight to the right place. Your service employees use the Conntac dashboard for more efficient processing. In this way, you offer the perfect balance between independent, digitally managed problem solving and real human contact in unavoidable service cases.
Bundle all customer concerns in the MyProvider app as an all-in-one solution, such as guided initial setup, problem solving, marketing, customer portal and more.
Enable your customers to quickly and easily identify their problems in their home network and solve them themselves thanks to step-by-step instructions.
Your service employees use the Conntac dashboard to process customer concerns more efficiently.
In the MyProvider app, you can advertise promotions and make individualized recommendations for specific use cases.
Set up routers and network-compatible devices in just a few minutes
Independent WiFi optimization in your customers' home networks
Solve complex technical issues and problems independently
"Simple service app also for non-technical users."
"Explained and helped really well."
"100% no technician needed. Highly recommended."
"Very helpful and easy to use."
"Download the app and let the service convince you."
"You feel like you're in safe hands."
"Simple and good instructions."
"Better than expected, and I didn’t have to wait hours for a technician."
"There’s nothing to criticize."
"Installed in no time. This app was a big help to me."
"The app guided me clearly through the installation of my router."
"Easy to use for people with less IT knowledge."
"The router setup was explained really well and was relatively easy to do."
"I’m completely satisfied and can recommend the app with a clear conscience."
"Finally, a helpful guide that actually works!"
"In no time, everything is done, and the phone is connected right away as well."
"Everything was done in less than 10 minutes. Awesome!"
"An really innovative app. Even my dad could have managed it with this."
"That was actually fun!"
"You don’t need any technical knowledge at all. Very good!"
As a municipal utility, regional or national Internet service provider, would you like to offer your customers a central communication channel in the form of a self-service solution?
We have the right solution for every situation.
Would you like individual modularity and benefit from the MyProvider Community at the same time? Then this model is the right one for you.
Would you like an independent app in the stores that fully reflects your corporate identity? Then this model is the right one for you.
Markus Niedermaier
Authorized signatory, Head of Business Unit Business Customer Sales
Our experts look forward to hearing from you.
The MyProvider App runs on Android and iOS smartphones. At least the last three major versions of Android and iOS are supported.
Conntac attaches great importance to data protection and data security. The solution meets the requirements of the GDPR (General Data Protection Regulation) and uses state-of-the-art security standards:
Encrypted data transmission: All data is transmitted using TLS encryption (Transport Layer Security).
Data storage: Personal data is regularly backed up and only stored when necessary - exclusively on secure servers in Germany.
Minimum principle: Only the data that is absolutely necessary for the operation of the app is collected.
Yes, the MyProvider app is designed to work even without an active internet connection. If no Wi-Fi connection is available, the app automatically uses the device's mobile data connection to transmit relevant information to the Conntac dashboard.
Companies usually see the first measurable successes after just a few weeks.
This includes, for example:
Reduced support requests thanks to the app's self-service options
Faster troubleshooting thanks to automated diagnostic tools
Higher customer satisfaction as problems are solved more quickly
The exact timeframe depends on the range of functions and your application. However, Conntac will support you with a quick introduction and optimal promotion of the solution for an optimal ramp-up.
The MyProvider solution supports a large number of popular routers and repeaters, including models from the best-known manufacturers such as AVM (Fritz!Box), TP-Link, Askey, Genexis, Arris, sagecom, ZTE, Zyxel and many more.
Yes, it is possible to integrate provider-specific routers and repeaters. However, a preliminary check is required to determine the exact range of features and the duration of the integration. Together with your team, we analyze the requirements and adapt the solution individually to your devices and systems.
The MyProvider Solution is designed in such a way that it can be introduced with minimal effort and initially without your own IT resources. Thanks to our Conntac checklist and a kick-off workshop, you can provide all the information quickly and easily and Conntac will take care of the rest.