Take your customer experience to the next level. Offer your customers a central point of contact for all topics relating to their Internet connection. Starting with setting up the home network, through simple provision of the customer portal and marketing topics, to independent troubleshooting thanks to interactive instructions. All in one app. Available 24/7.
MyProvider
The MyProvider solution consists of the smartphone app for your customers and the Conntac dashboard for service employees and managers. With the MyProvider app, you create a central point of contact for your customers 24/7. If there are issues that can only be resolved with the help of your customer support team, the app directs them straight to the right place. Your service employees use the Conntac dashboard for more efficient processing. In this way, you offer the perfect balance between independent, digitally managed problem solving and real human contact in unavoidable service cases.
Bundle all customer concerns in the MyProvider app as an all-in-one solution, such as guided initial setup, problem solving, marketing, customer portal and more.
Enable your customers to quickly and easily identify their problems in their home network and solve them themselves thanks to step-by-step instructions.
Your service employees use the Conntac dashboard to process customer concerns more efficiently.
In the MyProvider app, you can advertise promotions and make individualized recommendations for specific use cases.
Set up routers and network-compatible devices in just a few minutes
Independent WiFi optimization in your customers' home networks
Solve complex technical issues and problems independently
As a municipal utility, regional or national Internet service provider, would you like to offer your customers a central communication channel in the form of a self-service solution?
We have the right solution for every situation.
Would you like individual modularity and benefit from the MyProvider Community at the same time? Then this model is the right one for you.
Would you like an independent app in the stores that fully reflects your corporate identity? Then this model is the right one for you.
Our experts look forward to hearing from you.
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