How to make your company a service pioneer with MyProvider

‍These are the steps of your service transformation

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At a time when customer satisfaction and efficient service processes are decisive in competition between Internet service providers, Conntac offers an innovative solution: the MyProvider self-service solution.

With myProvider, you not only make your company future-proof, but also create a central point of contact for all customer concerns, relieve your service hotline and offer your customers a modern service experience. In the following four clear and feasible steps, we will show you what this process looks like.

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Step 1: Start your service transformation with the Conntac checklist

It all starts with a clear basis. Together with you, we fill out the Conntac checklist. In an appointment of around 45 minutes, we determine all important parameters and framework conditions that are decisive for the successful publication of the MyProvider solution. These include:

• The connection options and hardware combinations offered
• Branding/style guides (if available)
• Definition of the range of functions

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Your benefits:

• You will receive an overview of the necessary steps.
• Your specific requirements and challenges are clarified.

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Step 2: The Kickoff Workshop — The Plan for Your Transformation

The approximately 90-minute workshop marks the strategic start of your service transformation. In this meeting, we work with you to develop the customer journey and define marketing measures that prepare your customers for the new self-service solution.

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Why is that important?

• Customers expect intuitive, simple solutions. With a clear customer journey, you ensure acceptance and enthusiasm.
• Marketing measures support the implementation and make your customers aware of the benefits.

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Have a look at our testimonials.

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Step 3: Provide information

The next step is to provide the information and resources you need. We discuss the Conntac design requirements and talk about the hardware to be integrated. The time required? Around 60 minutes.

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Results of this step:

• Our developers can optimally adapt the self-service solution to your corporate design.
• We ensure that all technical requirements for smooth operation are met.

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Step 4: Implementation, Release & Maintenance — Your self-service solution goes live

This step is extremely easy for you: Conntac takes care of the complete implementation. From releases to regular updates, everything is managed for you. Thanks to regular update calls, you can always stay up to date — without IT effort on your part.

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What does that mean for your company?

• Minimal time spent by your team.
• Maximum efficiency and transparency in implementation.

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Why MyProvider?

With MyProvider, Conntac's customer self-service solution, you get a solution that offers clear advantages both qualitatively and quantitatively — for your customers and your company:

• Central point of contact for all customer concerns: All issues — from technical issues to general inquiries — can be resolved easily and efficiently.
• Increase customer satisfaction: The intuitive user interface ensures a smooth user experience and improves your Net Promoter Score (NPS).
• Efficient service processes: Shorter processing times and fewer technician appointments relieve your service hotline and save resources.
• Detailed data analysis possible: Use valuable insights into customer behavior, problem causes and optimization potential — in compliance with GDPR.
• Predictable expenditure: With a transparent pricing model, you can keep an eye on your costs.
• Up- and cross-selling potential: Place targeted additional offers and increase your turnover.

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With MyProvider you are able to combine innovative technology with real added value for your customers and your company.

Contact us now to learn more about your service transformation!