Independent WiFi optimization in the home network
Around 75% of problems can be located in the customer's home network. With the Optimize WiFi function, you enable your customers to optimize their home network independently and at the same time relieve the burden on your service hotline.
Optimize WiFi
Let your customers carry out WiFi measurements using the self-service app - on the individual floor plan and router location of their home. In this way, you are able to independently analyze your home and determine whether and where repeaters should be optimally placed.
Crucial to an outstanding customer experience are the understandable and self-explanatory presentation of the measurement results as well as concrete recommendations for action. As an Internet service provider, you also have the option of making repeater recommendations for rooms with poor coverage and linking directly to the appropriate device for purchase.
The intuitive and user-friendly interface helps your customers identify problems in their home network easily and quickly and resolve them independently with the help of self-explanatory instructions.
All steps for WiFi optimization as well as the basic technical requirements are clearly explained.
The rooms of the home are laid out – multiple floors are also possible.
The floor plan of the home can be designed individually and neighboring rooms can be determined.
WiFi measurements are carried out for each room with clear instructions.
A result is then given for each room and, if necessary, a recommendation for optimizing the WiFi. If there is a need for optimization, customers receive a repeater recommendation with the option to order immediately.
Benefits
Set up routers and network-capable devices in just a few minutes
Connect devices to the WiFi and quickly share access data
Solve complex technical issues and problems independently
“Conntac managed to implement all the details we and our customers wanted exactly according to our expectations in a very short space of time. The professional, reliable cooperation on an equal footing played a key role in this.”
Markus Niedermaier
Head of Business Unit Business Customer Sales
Find out how you can offer your customers a powerful self-service solution - without any IT effort or additional infrastructure!
