The somewhat different contact channel
Your customers discover a problem, get stuck and want to avoid calling your hotline for individual reasons? The Ticketing feature facilitates the establishment of contact and additionally provides in-app information to simplify ticket processing.
Simple creation of tickets including process number
Asynchronous communication makes it easier for your customers to contact you
Parallel ticket processing in customer service shortens response times
Better control of staff resources
You decide the daily ticket limit
Creating a ticket
If a concern or problem cannot be solved independently in the Self-Service App, you can offer your customers the Ticket feature in addition to classic contact channels such as phone calls or e-mails. It will only be placed at selected exit points where personal contact with customer service is necessary.
Is your customer service currently busy? Are you experiencing a lot of disruptions? As an Internet provider, you have the option of determining a maximum number of incoming tickets and deciding when and whether customers are allowed to create tickets.
Support tickets
Ticketing supports you in making processes as simple as possible for both your customers and your customer service. Your customer service receives tickets to your CRM or e-mail application.
The automatically supplied process number facilitates the problem presentation. Information such as the router version, contract speed or the last measured Internet speed of the customer can be viewed. This speeds up the processing of support requests and reduces the AHT in customer service enormously.
Solving complex technical issues and problems independently
Customize contact channels to suit your customer service
Inform customers about external and internal disruptions
„Seit Einführung der Conntac Self-Service App konnten wir bereits tolle Erfolge verbuchen. Neben positivem Kundenfeedback, weniger Wartezeiten für unsere Kunden, dürfen sich auch unsere Mitarbeitenden über lösungsorientierte Anrufe freuen.“
Oliver nissen
Bereichsleiter Service Excellence
Find out how you can offer your customers a powerful self-service solution - without any IT effort or additional infrastructure!
