Call, chat, callback, e-mail
Communicate with your customers via various contact channels and adapt them individually to the needs and capacities of your customer service. This eliminates long waiting times and significantly improves the support experience.
Faster processing of incoming service calls
Controllable volume - tailored to your capacities
Scalable and customizable cloud solution
Outstanding customer service
Respond to the needs of your customers and create an outstanding customer experience. If it is not possible for customers to solve their own problems directly using the app, the self-service app forwards your customers directly to your service hotline. A call-back function can be used outside of hotline availability.
Mit der Conntac Self-Service Lösung, bestehend aus App und Dashboard, stehen den ServicemitarbeiterInnen bereits die gesammelten Erkenntnisse aus der App aufbereitet zur Verfügung.
Ob Routermodell, Firmware/Software, Speedtest-Ergebnisse oder WLAN-Messungen innerhalb des Zuhauses – diese Informationen bieten Ihnen einen echten Mehrwert im persönlichen Austausch mit Ihren KundInnen.
All information from the customer's individual home network (also for offline routers)
Simple and quick display of the problem in the dashboard
Queries are reduced to a minimum
75 % actual reduction in support time
Long-term customer loyalty?
Personal contact with customer service is an opportunity to promote long-term customer loyalty, especially in technical customer support. So use this exchange to your advantage!
Whether up- & cross-selling measures, feedback, questions, to report problems or to praise the company or its services.
Manageable volume of service requests
The optimization of your customer service and the satisfaction of your customers is our top priority! Therefore, offer your customers the most suitable contact channels.
Would you like to integrate just one, several or all contact channels into the self-service app and/or link them to conditions such as the day of the week, the time or an incoming limit? We customize your self-service solution to your needs.
Ticketing for unresolved problems in the home network
Your customers solve complex technical issues and problems independently
Configuring the router is child's play via an app
“With the o2 my Service app, we have found the perfect addition for an outstanding customer journey. Our customers can resolve their issues themselves 24/7.”
Christian Schmidtchen
Head of Digital Enablement & Innovation at Telefónica Germany
Find out how you can offer your customers a powerful self-service solution - without any IT effort or additional infrastructure!
