Call, chat, callback, e-mail
Communicate with your customers via various contact channels and adapt them individually to the needs and capacities of your customer service. This eliminates long waiting times and significantly improves the support experience.
Outstanding customer service
Respond to the needs of your customers and create an outstanding customer experience. If it is not possible for customers to solve their own problems directly using the app, the self-service app forwards your customers directly to your service hotline. A call-back function can be used outside of hotline availability.
With the Conntac self-service solution, consisting of an app and dashboard, service employees already have access to the findings collected from the app in a prepared format.
Whether router model, firmware/software, speed test results or Wi-Fi measurements within the home - this information offers you real added value in personal exchanges with your customers.
Long-term customer loyalty?
Personal contact with customer service is an opportunity to promote long-term customer loyalty, especially in technical customer support. So use this exchange to your advantage!
Whether up- & cross-selling measures, feedback, questions, to report problems or to praise the company or its services.
Controllable volume of service requests
The optimization of your customer service and the satisfaction of your customers is our top priority! Therefore, offer your customers the most suitable contact channels.
Would you like to integrate just one, several or all contact channels into the self-service app and/or link them to conditions such as the day of the week, the time or an incoming limit? We customize your self-service solution to your needs.
Ticketing for unresolved problems in the home network
Your customers solve complex technical issues and problems independently
Configuring the router is child's play via an app
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