The heart of the self-service solution
Being able to solve complex technical issues and problems independently is not only Conntac's long-term vision for all people and industries, but also one of the central functions of the self-service solution.
Problem analysis and troubleshooting
With problem analysis and problem solving, customers can identify and troubleshoot their smartphone and home network problems themselves using comprehensible and UX-optimized instructions within the self-service app. Contact with your customer service is not necessary.
Quick and targeted analysis of problems in the home network
Independent troubleshooting of router, smartphone and landline problems
Help for self-help through interactive instructions supported by informative graphics
Targeted handover to customer support without media disruption if the problem cannot be solved independently
Prepared information for your customer service in the Conntac dashboard when contacting us
WiFi coverage is an important criterion for customer satisfaction. Fluctuating WiFi quality, Internet problems and total outages lead to dissatisfied customers. Problems in the home network thus become problems on the hotline.
By analyzing and independently optimizing the home network, a call to the service hotline can be avoided. In the event of a handover to customer support, employees can view previous troubleshooting measures from the app and provide targeted assistance.
AHT is significantly reduced and lengthy questionnaires are a thing of the past!
Excellent user experience
From the configuration of the hardware, the WiFi connection to the router, the connection to the Internet, the WiFi analysis to the measurement of the bandwidth, the problem analysis and solution supports customers with interactive and illustrated instructions, automatic checks and solutions to technical problems.
Fast and targeted troubleshooting – intuitive and self-explanatory
A sense of achievement through independent troubleshooting
24/7 service - whether at weekends, on public holidays, at night, in the home office or during Netflix sessions
No waiting times for customer service until the next working day
High satisfaction along an outstanding UX design
Recognize and solve problems independently
For laypersons, causes and problems in network technology are usually not recognizable, making it difficult to describe the existing issue. Determining the cause of network problems via the service hotline is therefore often complicated.
In extreme cases, an appointment with a service technician is arranged - this is almost impossible without long waiting times. This is not only extremely frustrating for your customers, but also for your staff.
By using self-service in the home network, you can help your customers quickly and efficiently - without having to contact customer service! If your customers feel a sense of achievement by troubleshooting problems quickly and independently, this increases loyalty to your brand.
Independent WiFi optimization in your customers' home networks
Comprehensible and tried-and-tested bandwidth measurement
Set up routers and network-compatible devices in just a few minutes
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