Measure internet speed directly in the app
Give your customers confidence with a comprehensible and tried-and-tested bandwidth measurement.
Smartphone speed test
With the Speed test feature, your customers are able to measure their current Internet speed at any time - whether out of interest or because the Internet connection is intermittent.
The evaluation of the measurement results takes the respective customer situation into account and provides further information if necessary. This demonstrably reduces the number of calls to your service hotline.
Measurement of the download speed
Explanation of the speed test and the results
Tips for improving the situation
Consideration of contract speed, WiFi signal strength and synchronization rate on the router
Speed test data
For customers, WiFi problems usually equal Internet problems. There are countless factors that can be the cause of the problem. The correct classification of the situation is usually difficult and can only be traced to a limited extent via the hotline in the event of a service call. This causes frustration on both sides and high service costs.
The speed test app feature not only takes uploads and downloads into account, but also factors in the home network such as WiFi signal strength, WiFi speed, distance to the router, synchronization rates and more.
By taking these factors into account and providing clear explanations of the speed test results and information, it is possible to help improve the situation. If there are more serious problems, you can go straight to the problem-solving stage. This creates a seamless journey without media discontinuity.
With intuitive explanations
The Conntac self-service app not only supports the independent measurement of internet speed, but also creates real added value for your customers.
The results of the speed test are presented with intuitive instructions and explanations so that they can be understood and put into context by your customers even without technical know-how. Your customers can easily measure and understand the Internet speed in their home WiFi network using the app.
Solve complex technical issues and problems independently
Independent WiFi optimization in your customers' home networks
Set up routers and network-compatible devices in just a few minutes
Bleiben Sie über aktuelle Insights aus der Branche informiert – lesen Sie jetzt unser Whitepaper.
