Create your own Conntac Self-Service App

Discover all self-service features

The Conntac Self-Service App includes a variety of features to help you successfully drive your technical customer service and your business forward.

Self-service features

Create a unique customer experience

The Conntac self-service app helps customers to analyze and solve problems independently, to optimize WiFi and to measure the speed of their own home network. In addition, the app facilitates contact between customers and your customer service, relieves the burden of administrative user settings and impresses with many other useful features.

Analysis and troubleshooting

Speed test

Comprehensible and tried-and-tested bandwidth measurement

New

Optimize WiFi

Independent WLAN optimization in your customers' home networks

Troubleshooting

Customers solve complex technical issues and problems independently

Setup and administration

WiFi Device Setup

Connect devices to the WiFi and share access data quickly

Customer portal

The central point of contact for all customer matters

Router configuration

Configuring the router is child's play via an app

Setup assistant

Set up routers and network-compatible devices in just a few minutes

Camera scan

Error-free reading and automatic insertion of data

Communication

Ticketing

Ticketing for unresolved problems in the home network

Marketing channel

Place your advertising where your target group is already spending time

Contact channels

Customize contact channels to suit your customer service

Fault report

Inform customers about external and internal disruptions