Communicate external and internal faults
Inform your customers proactively in the event of internal or external faults.
Create and manage fault reports in the Conntac Dashboard and reach your customers in the self-service app.
As an internet provider, you can use the fault message function to inform your customers about both large-scale and local faults.
As soon as your customers want to rectify a fault in their home network using the Problem solving app function, the fault message is displayed to them if they are affected by the Internet fault.
Your customers now have the option of subscribing to the fault message. Your customers will be informed immediately via push notification when the fault has been successfully rectified.
Avoiding incoming calls from your customers in the event of acute disruptions and failures – Be one step ahead of your customers by reporting the disruption!
Improving your customer experience – your customers always stay up to date with you and always feel informed.
Relieve your customer service team – keep the lines free and focus on urgent tickets and customer inquiries!
Full control over your customers’ in-app processes
Place your advertising where your target group is
Ticketing for unresolved problems in the home network
Chrisitan Schmidtchen
Head of Digital Enablement & Innovation at Telefónica Germany
Find out how you can offer your customers a powerful self-service solution - without any IT effort or additional infrastructure!
