Not all regions in Germany are equally advanced when it comes to fiber optics – this is not only shown by statistics, but also by a look at practice. While a third of households in some federal states are already supplied with fiber optics, others are still in their infancy. At the same time, customer requirements in terms of service, speed and availability are increasing.
We looked at where demand is particularly high – and where Internet providers are already using digital solutions such as the MyProvider app to improve the service.
The measured fiber usage rates are based on a verified test carried out by Net Check nationwide between April 2024 and March 2025. Based on thousands of verified speed tests by real end users, NET CHECK has analyzed current fiber usage in the federal states.
According to current NET CHECK analysis there are significant regional differences:
The state of network expansion and customer service requirements differ from state to state. Rural regions often lack the necessary scaling for economically viable expansion. In addition, there are lengthy approval procedures, delayed or missing funding and infrastructural hurdles such as monument protection, narrow old towns or non-existent empty conduits. In some areas, restrained demand or initial distrust of new technologies also hinder progress.
These differences have a direct impact on marketing, service processes and customer technical support. Read our article on the topic customer expectations in the broadband market 2025.
This is exactly where MyProvider shows its strengths: with flexible self-service solutions, which can be adapted to different needs.
Internet providers in Germany – whether regionally rooted or operating nationwide – rely on MyProvider to make their customer support more efficient. We support them in various phases: from the first fibre-optic rollout to nationwide expansion to continuous optimization of existing service processes.
The challenges are as diverse as the networks themselves: While some providers need support with the initial setup of their connections, others focus on reliefing the hotline or intigrating a digital customer portal. MyProvider offers flexible modules that can be adapted to these different requirements – depending on the region, company size and technical infrastructure.
Exemplary federal states with active use:
Whether it's a big city or a rural area – MyProvider ensures that customers receive help quickly and easily while relieving support.
Fibre-optic expansion is not a uniform project across Germany – and that is exactly why providers need flexible solutions. The combination of network quality, understandable communication and digital self-service is becoming a decisive competitive factor.
Providers who are already using solutions such as MyProvider, have a clear advantage – especially in regions with growing data requirements and demanding customers.
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