Internet speed is one of the most common points of criticism from customers in network operations. However, in many cases, the problem is not in the connection itself, but in the WiFi connection in the home network. This is where the discrepancy between subjective experience and objective performance becomes clear — and this is exactly where a transparent WiFi speed test comes in.
A professional WiFi speed test determines the data rate between the device and the Internet — under real conditions in the home network. A distinction is made between:
Important: A WiFi speed test not only shows whether the Internet connection is working, but also whether the home network acts as a bottleneck.
When customers complain about slow Internet, the first thought is often: “The provider is not delivering what was promised. ”
However, practice often shows that the problem is not with the connection line, but within the home network.
Typical causes of reduced WiFi performance include:
A targeted speed test in the home network provides clarity here — for customers and for support.
From the point of view of end customers, the connection in the home network is part of the product. An integrated WiFi speed test makes it possible to make exactly this limit visible with objective data.
For ISPs, this means:
The speed test function in the Conntac MyProvider app allows users to improve WiFi performance by measuring WiFi speed on their own — simple, understandable and in real time. In doing so, ISPs create transparency and trust — and at the same time reduce support volumes.
Benefits for ISPs:
Finally a WiFi speed test can improve Customer Experience.
In our white paper, you will find out why customers are not reaching their contract speed.
