Enter a few key details about your customer service and instantly see the savings and benefits MyProvider could bring to your business.
The ROI Calculator deliberately focuses on the directly quantifiable impact: fewer avoidable service cases, shorter handling times, and lower support costs. The greater value goes far beyond that over the long term – through better customer experiences, stronger differentiation, and more sustainable customer relationships. Cost reduction is step one of the business case – not the end.
Fast, independent support exactly when customers need it.
Modern technical service becomes a visible part of your customer experience.
Churn Prevention
Less frustration at critical service moments strengthens customer loyalty and trust.
Customer Acquisition
A compelling service experience strengthens your brand, referrals, and competitiveness.
“Conntac has managed to implement all the details we and our customers wanted exactly in line with our expectations in a very short period of time. Professional, reliable cooperation on equal footing has made a significant contribution to this. ”
Markus Niedermaier
Authorized Representative, Head of Business Unit
The ROI calculator provides an initial economic assessment of the potential for self-service in technical customer support. Based on the information you provide, it calculates how service volume, processing effort, and service costs may change under the assumed conditions.
Factors taken into account include your customer base, the number of monthly helpdesk calls, the selected customer strategy, as well as the average processing time and costs per service case.
The customer strategy describes the extent to which technical service requests should be consolidated via MyProvider. The more consistently MyProvider is established as the central point of contact for technical questions and integrated into the customer journey, the greater the proportion of service cases that can be supported or resolved via self-service. The values used are model assumptions and may differ from your actual service situation.
The calculator compares your current service situation with a modeled scenario using self-service. This takes into account factors such as the potentially remaining service volume as well as possible changes in costs and processing effort.
No. The results are a model-based initial assessment and not a binding guarantee of savings. The underlying assumptions are based on our many years of experience and insights from customer projects. However, the actual effects depend on your contact structure, the usage of self-service, the supported contact reasons, and your individual service processes.
No. The ROI calculator focuses specifically on economically quantifiable effects in technical customer service. MyProvider offers additional benefits that cannot be expressed directly in monetary terms—such as higher customer satisfaction, a modern digital service experience, a central point of contact for technical issues, and the strengthening of your digital service offering.
The result can serve as an initial basis for assessing the economic potential of self-service, preparing internal business cases, and evaluating potential next steps.
Once you submit your details, we will review them to create your personalized ROI indication. A member of the Conntac team will then contact you to schedule an appointment. During this meeting, we will present the results and the underlying assumptions, and work with you to assess the potential for your specific service situation.