Contextual guidance for successful self-service
Setting up your home Internet connection in just a few minutes? Yes, it's possible! With the Conntac self-service app, customers can set up their router and other network-compatible devices themselves quickly and easily using their smartphone.
Many self-service processes don't fail because of missing features, but because users don't understand technical terms or concepts. The Smart Wiki bridges exactly this gap in understanding.
Explanations directly in the context of use
No external research required
Fewer process interruptions
Higher self-service success rate
Support your customers
Instead of directing users to search engines, forums, or support pages, helpful information appears directly within the active process. This keeps users oriented and enables them to complete their self-service tasks independently.
Step-by-step
Not after checking Google.
Not after searching the forums.
Not after contacting support.
Technical terms are automatically highlighted and underlined within the app.
When the user taps a highlighted term, a modal window (pop-up) opens. This contains a short, concise explanation in plain language.
This ensures maximum accessibility and makes technical concepts immediately understandable, even for non-experts.
By placing knowledge exactly where the question arises, you prevent users from abandoning their journey.
Many accessibility measures focus on access to information. The Smart Wiki goes a step further: information is explained exactly when it is relevant. This makes digital services not only accessible, but also easy to understand.
Transparent and field-tested bandwidth measurement
Independently resolve complex technical issues and challenges
Autonomous Wi-Fi optimization for your customers' home networks
Since introducing the Conntac self-service app, we have already achieved great success. In addition to positive customer feedback and shorter wait times for our customers, our employees are also benefiting from more solution-oriented calls.
Oliver nissen
Head of Service Excellence
Find out how you can offer your customers a powerful self-service solution - without any IT effort or additional infrastructure!
