The new Conntac Dashboard helps service teams capture processes, knowledge, and analytics more quickly. The modernized interface makes daily navigation easier and provides a common foundation for the future development of Conntac.
At a glance
- The Conntac Dashboard features a completely modernized user interface.
- New statistics and analytics provide a better overview of service processes.
- An integrated knowledge base provides centralized access to information.
- Centralized notifications bundle relevant alerts.
- Improved user management makes it easier to organize accounts and access structures.
- The responsive design allows for use on various screen sizes.
- The dashboard is the first visible step toward a comprehensive platform for technical service.
- MyProvider and Entry remain independent solutions.
Why technical service is becoming more important
More and more fiber-optic connections are being put into active use. By the end of 2026, VATM and Dialog Consult expect around 7.8 million actively used FTTB/H connections—an increase of about 21.9 percent over the previous year. In total, around 32 million households and small businesses are expected to have access to fiber optics by then, with a projected take-up rate of 24.4 percent. As the number of active connections grows, so do the demands for setup, troubleshooting, and ongoing support.
Source: VATM and Dialog Consult, 27th Telecommunications Market Analysis Germany 2026
Customers need support with router setup, Wi-Fi issues, technical faults, or during their first few days of use. At the same time, data volumes and the demands on service teams are increasing. Technical customer service must therefore remain manageable even as the customer base grows. Service processes, knowledge, and analytics should be presented in a way that allows employees to quickly see what has already happened and what the next logical step is. This is exactly where the new Conntac Dashboard comes in.
What is new in the Conntac Dashboard?
The new dashboard brings core functions together in a more clearly structured interface.
This gives service staff a clearer overview of relevant processes and information. Management and service leads gain a better foundation for evaluating trends and usage patterns.
A clearer interface can also reduce the time spent orienting oneself during daily operations. This is particularly relevant when many processes are running in parallel, new employees are being onboarded, or different roles rely on the same information base.
A shared knowledge base for service teams
The integrated knowledge base provides information about the app and dashboard directly within the work context. Service teams can look up questions about usage and individual features independently.
This supports various situations in everyday service:
- new employees can onboard more easily,
- recurring questions can be answered more consistently,
- internal knowledge is available centrally,
- the need for team coordination can be reduced.
A shared knowledge base creates greater confidence in handling technical service processes. At the same time, it helps service teams advise customers consistently and based on the same information.
How the dashboard supports technical customer service
Many technical inquiries begin with an unclear situation. Customers are often only able to describe their problem in general terms. Service staff must first determine which steps have already been taken and what information is missing for further processing.
In the Conntac Dashboard, self-service processes already carried out in the MyProvider app can be tracked and used for further processing. As a result, personal support contact begins with a better foundation of information.
For a practical look at how this handover works when dealing with Wi-Fi issues, check out the article Viewing Wi-Fi issues in the agent dashboard.
This transparency remains vital even after a connection has been activated. During this phase, questions often arise regarding router setup, access credentials, or home network configuration. The article Internet connection activated: Why the post-activation period is critical provides a closer look at this phase.
The expansion is complete. What now?
For network operators, the next operational task begins once a rollout area is technically ready: connections must be activated, and customers need support with setup, initial use, and any potential issues.
To achieve this, service teams require clear processes, accessible information, and actionable data. The new Conntac Dashboard brings these essentials together into a unified workspace.
Learn more about the processes between network availability and actual usage in the article Take-up rate: Why expansion alone doesn't determine success.
What role does the dashboard play in the ongoing development of Conntac?
The new dashboard is the first visible step toward a comprehensive platform for technical service. MyProvider and Entry will remain independent solutions with their own specific use cases.
The shared foundation is designed to enable better integration of information and processes in the future. This allows for the gradual addition of further functions, integrations, and areas of application.
Future development will focus primarily on:
- more insightful data and analytics,
- AI-powered support,
- integrations with existing system landscapes,
- scalability for growing user and service volumes,
- a stronger connection to field service operations.
These topics outline the direction for future development. The current release focuses on the modernized user interface, new statistics and analytics, the integrated knowledge base, centralized notifications, improved user management, and responsive usability.
Conclusion: A new foundation for technical service
The new Conntac Dashboard improves navigation in daily service operations. Processes, analytics, and knowledge are now available in a more clearly structured workspace.
At the same time, the dashboard creates the foundation for Conntac's next development steps. This will make technical service more transparent, easier to manage, and more scalable in the long term.
Greater clarity for your technical service
Discover the features of the new dashboard and how it supports service teams in handling technical requests.
Get to know the new Conntac Dashboard
FAQ for the Conntac Dashboard
What is the Conntac Dashboard?
The Conntac Dashboard is the central workspace for service staff and management. It provides a clear overview of information regarding self-service processes, statistics, fault reports, and other service workflows.
What is included in the new Conntac Dashboard?
The new dashboard features a modernized user interface, new statistics and analytics, an integrated knowledge base, centralized notifications, improved user management, and a responsive design.
Who uses the Conntac Dashboard?
The dashboard is primarily designed for service staff, service managers, operations managers, and executives at internet service providers, municipal utilities, and network operators.
How are the Conntac Dashboard and MyProvider connected?
Customers use the MyProvider self-service processes. Service teams can view the resulting cases and relevant information in the Conntac Dashboard and use them for further processing.
Can the Conntac Dashboard be used on different devices?
The responsive design allows for use on various screen sizes. This enables service teams to clearly access relevant information even on smaller displays.
Is the new dashboard just a visual update?
The release includes a modernized interface and several functional enhancements. These include new statistics and analytics, the integrated knowledge base, centralized notifications, improved user management, and a responsive design. At the same time, the dashboard creates a common foundation for future integrations, analytics, and extensions.
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