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The leading customer self-service solution for internet service providers
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The smart field service management solution. Because safety counts.

Take a look at our satisfied customers.

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Get a glimpse behind our doors.

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Product Demo
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Features
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Setup assistant
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Camera scan
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Contact channels
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Customer portal
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Marketing channel
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Troubleshooting
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Router configuration
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Speed test
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Fault report
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Ticketing
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Optimize WiFi
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WiFi device setup
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Product Demo
To online talk overview

MyProvider Product Talk

Your path to efficient customer service

Experience MyProvider live in the Product Talk!

Increasing call volumes, complex customer inquiries, and high support costs – these are challenges that every internet provider is familiar with.

With MyProvider, customers can resolve up to 80% of their inquiries independently—without waiting times and without IT support.

In our monthly live demo, we show how leading providers such as O₂, M-net, and htp are successfully using MyProvider.

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Self-service that works: Customers solve technical problems themselves
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Hotline relief: Fewer calls, shorter AHT, fewer technician appointments
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Easy rollout: Modular, quick to deploy, GDPR compliant
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Added value for management: Dashboard with insights and KPIs

Highlights

  • Up to 80% self-service rate and decreasing support costs
  • Relief for the hotline and tech teams
  • Improved customer satisfaction and higher NPS
  • Simple integration into existing systems

Who is MyProvider suitable for? For anyone responsible for customer service, network operations, or process digitization—e.g., at Internet providers, municipal utilities, or telecommunications companies.

Mockups des MyProvider Dashboards und der App
To the recording
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When

Every last Monday of the month

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Time

2 - 3 PM

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Type of event

Online

Conntac Geschäftsführung Dr. Michael Faath

Contact

Dr. Michael Faath

CEO

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