Digitalisation has us firmly in its grip, and the Covid-19 pandemic has further strengthened the trend towards working from home. According to a study by Bitkom e. V., more than ten million people in Germany work exclusively from home, while a further 8.3 million do at least part of their work from home. This means that almost half of employees in Germany (45%) work wholly or partly from home, compared with 44% of employees in the UK, according to ONS.
With the increase in home office workplaces, the need for a stable Internet connection is also growing. However, a survey conducted by finanztip with 2,379 participants at the end of 2021 shows that 46% of respondents regularly have problems with internet quality. Disruptions at DSLregional confirm that DSL, cable and fiber optic connections often struggle with problems and outages.
If the promised speeds are not achieved, this is a further annoyance for customers. According to data from the Federal Network Agency (BNetzA), only 25% of users receive the full service at home, while a quarter receive less than half of the booked speed.
WiFi rage is not an exclusively German problem. According to broadband provider Community Fibre, more than 21 million households (76%) in the UK experienced frustration due to a poor internet connection in 2022. Wi-Fi crashes (36%), slow speeds (32%) and constant buffering (29%) are the main reasons for this annoyance. In Germany, a study by the market research institute GfK shows that 36.6% of people have poor or no Wi-Fi reception in some rooms.
However, the problems are not only caused by the provider, as is often assumed, but WiFi and computer settings can also be responsible for Internet problems. According to the finanztip survey, 68% of users already optimise the position of their WiFi router, 66% check their computer settings and 55% contact their Internet provider’s customer service.
These are the five most frequently mentioned consequences of a poor Internet connection, which affect many levels of everyday life (Community Fibre):
The constant uncertainty about a stable internet connection leads to increased stress, especially during important online conversations such as job interviews or meetings where you are sharing a presentation, for example. The fear of interruptions or misunderstandings can put additional strain on already challenging situations.
A lack of reliability in the Internet connection prevents users from relaxing in their free time.
An unstable connection impairs access to essential services such as medical appointments or online banking.
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The lack of connectivity makes social interaction via digital channels more difficult.
Uncertainty and frustration over an unstable Internet connection can lead to conflicts. According to a survey, two thirds of Germans are dissatisfied with their WiFi signal. It is clear that the negative effects of Wi-Fi problems go far beyond technical inconveniences and can have a strong impact on the emotional and social sphere.
The solution to WiFi problems is often not easy. Router/repeater setups cannot always solve the problem, especially in larger homes. However, according to Community Fibre, advancing digitisation is making a reliable broadband connection an essential service for almost three quarters (71%) of Britons. In Germany, we may be lagging somewhat behind when it comes to wireless home networks.
In the midst of these challenges, Conntac’s innovative self-service solution offers an effective remedy. Every day, she supports thousands of customers with technical problems – from independently troubleshooting their Internet connection and optimising their WiFi to quickly contacting the customer center. This all happens 24/7, intuitively and quickly, and offers a contemporary response to the constant difficulties of the digital age.
How can we tackle the challenges of WiFi weakness in Germany? An improved infrastructure and targeted measures to solve Internet problems, including self-service in the home network, are the key. Progressive digitalisation must not be slowed down by poor internet connections, because in the era of working from home and digital dependency, a reliable internet connection is essential. Studies and experience from Germany and the UK show that WiFi problems are widespread. It is up to providers and customers to take the necessary steps to overcome these challenges together. It’s time to declare war on “WiFi rage” and ensure that our WiFi is no longer a source of constant annoyance.
The solution to WiFi problems is often not easy. Router/repeater setups cannot always solve the problem, especially in larger homes. However, according to Community Fibre, advancing digitisation is making a reliable broadband connection an essential service for almost three quarters (71%) of Britons. In Germany, we may be lagging somewhat behind when it comes to wireless home networks.
In the midst of these challenges, Conntac’s innovative self-service solution offers an effective remedy. Every day, she supports thousands of customers with technical problems – from independently troubleshooting their Internet connection and optimising their WiFi to quickly contacting the customer center. This all happens 24/7, intuitively and quickly, and offers a contemporary response to the constant difficulties of the digital age.
How can we tackle the challenges of WiFi weakness in Germany? An improved infrastructure and targeted measures to solve Internet problems, including self-service in the home network, are the key. Progressive digitalisation must not be slowed down by poor internet connections, because in the era of working from home and digital dependency, a reliable internet connection is essential. Studies and experience from Germany and the UK show that WiFi problems are widespread. It is up to providers and customers to take the necessary steps to overcome these challenges together. It’s time to declare war on “WiFi rage” and ensure that our WiFi is no longer a source of constant annoyance.
