In the digital world, customers expect quick and easy solutions — without long waiting times. Internet providers are faced with the challenge of providing efficient customer service, reducing costs and increasing sales at the same time. A customer self-service solution contributes to these goals and improves customer experience noticeably.
With a self-service app like MyProvider your customers can solve technical problems on their own — without direct help from support staff. Setting up the Internet connection, optimizing WiFi or troubleshooting home network issues, step-by-step instructions guide customers specifically to their goals.
The app is always available and offers your customers a simple and efficient solution — exactly when they need it.
With the customer self-service solution, you bundle all important services:
Your customers can set up devices, optimize network settings and solve challenges themselves in just a few minutes.
Not every problem can be solved independently. Especially with customer self-service offerings, it is important not to prevent contact with real people:
This seamless handover between self-help and support allows you to shorten response times and optimize the entire service process. You should therefore rely on an all-in-one solution such as MyProvider, which provides the Conntac Dashboard for service employees and managers in addition to the app for end customers, thus guaranteeing a fully comprehensive service.
The user-friendly smartphone app becomes a central point of contact for your customers and offers not only quick solutions, but also additional benefits, particularly in connection with the Conntac Dashboard.
Customer satisfaction is one of the most important metrics in companies, but customer service requirements are changing rapidly. Find out more now!
A customer self-service solution not only reduces support requests, but also offers sales potential:
In this way, you improve service quality and increase sales at the same time.
Whether municipal utilities or regional Internet providers: A powerful self-service solution can be flexibly adapted to your requirements. Benefit from:
A modern customer self-service solution optimizes customer service, increases efficiency, reduces operating costs and offers revenue potential. At the same time, it enables your customers to solve technical problems independently — quickly and easily.
Would you like to make your customer service more efficient and offer your customers an outstanding customer experience? Contact us for a personal demo of our MyProvider solution!
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