In today’s digital world, a stable and well-functioning home network is essential. However, the increasing number of end devices exchanging data over the local network makes setting up and managing a home network increasingly complex. This is a particular challenge for Internet service providers, as a large number of customers need support in setting up their WiFi. It is essential that providers offer their customers the tools to quickly and easily set up their routers and other network-enabled devices themselves. In this blog post, you will learn how your customers can easily and effectively set up their home network.
Before we get into the solution, let’s look at the challenges customers often face when setting up WiFi. From choosing the right router to cabling and configuration, the process can be complicated and prone to errors.
The variety of routers on the market can present customers with the challenge of choosing the best router for their needs. Compatibility with the Internet connection and end devices must be ensured to enable smooth operation.
Proper wiring and location of the router and other network-enabled devices play a crucial role in ensuring a stable internet connection. When customers set up their home network, incorrect cabling can cause interference and affect WiFi performance.
Configuring the router and setting up a secure WiFi connection can present technical hurdles, especially for customers with little technical know-how. An unsecured WiFi connection also poses security risks.
With the Conntac Self-Service App you offer your customers the possibility to set up their router and home network effortlessly – no matter whether it is a DSL, cable or fibre optic contract and whether it is existing hardware or newly shipped devices.
Check out our checklist to find out whether your company is ready for self-service. We say yes!
In today’s digital world, a stable and well-functioning home network is essential. However, the increasing number of end devices exchanging data over the local network makes setting up and managing a home network increasingly complex. This is a particular challenge for Internet service providers, as a large number of customers need support in setting up their WiFi. It is essential that providers offer their customers the tools to quickly and easily set up their routers and other network-enabled devices themselves. In this blog post, you will learn how your customers can easily and effectively set up their home network.
It is not only important to set up the router, but also to support your customers after they have set up their home network. The Conntac Self-Service App offers other useful functions, such as a customer portal or contact channels, to maintain contact with customers and ensure their satisfaction in the long term.
